Shipping policy


Shipping & Delivery Policy

Last Updated: 19 July 2026

Welcome to Nailora™. This Shipping & Delivery Policy explains how we process and deliver orders placed through our online store. By placing an order, you agree to the terms set out below.

This policy is intended to comply with applicable South African legislation, including the Consumer Protection Act, 2008 (CPA) and the Electronic Communications and Transactions Act, 2002 (ECTA).

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Processing Time

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or South African public holidays will be processed on the next business day.
  • During busy periods or promotional events, processing times may be slightly longer.

You will receive an order confirmation email after your purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

2. Shipping Locations

Nailora™ currently delivers throughout South Africa via Aramex store to door.

At this time, we do not guarantee shipping to international destinations unless specifically stated on our website.

3. Delivery Times

Because some of our products are supplied by trusted international fulfilment partners, delivery times may vary depending on the item ordered.

Estimated Delivery Times

  • Major cities: 8–12 business days
  • Regional areas: 10–18 business days
  • Remote locations: 10–20 business days

These timeframes are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

From time to time, Nailora™ may offer free shipping promotions. Any applicable terms will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, you will receive a tracking number once your order has been dispatched.

Please allow 2–5 business days for tracking information to become active after shipment.

6. Split Shipments

To ensure the fastest possible delivery, items within the same order may be shipped separately.

You will not be charged additional shipping fees if your order is split into multiple shipments.

7. Delivery Delays

Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • Customs inspections
  • Courier delays
  • Severe weather
  • Public holidays
  • Industrial action or strikes
  • Supplier delays
  • High shipping volumes
  • Power outages or network disruptions
  • Force majeure events

We appreciate your patience should any unexpected delays occur.

8. Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Nailora™ cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your shipping details, please contact us immediately. We will make every reasonable effort to update the information before your order is dispatched.

9. Undeliverable Packages

If a package is returned to us because:

  • An incorrect address was provided;
  • Delivery attempts were unsuccessful; or
  • The parcel was unclaimed,

we may contact you to arrange re-delivery.

Additional shipping charges may apply.

10. Lost Packages

If your package has not arrived within the estimated delivery period, please contact us.

We will work with the courier and our fulfilment partners to investigate the shipment.

A package will generally be considered lost only after the courier or shipping provider confirms that it cannot be located.

Where appropriate, we may provide:

  • A replacement item; or
  • A refund, in accordance with our Return & Refund Policy.

11. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

To assist with your claim, please provide:

  • Your order number;
  • Photographs of the damaged product;
  • Photographs of the packaging; and
  • A brief description of the damage.

We will assess the claim and, where appropriate, arrange a replacement, repair, or refund.

12. Customs and Import Procedures

Some products may be shipped from international suppliers.

Where applicable, shipments may be subject to customs inspections or clearance procedures, which may affect delivery times.

Any applicable import duties, taxes, or customs charges imposed by South African authorities remain the responsibility of the customer unless otherwise stated at checkout.

13. Delivery Acceptance

Risk in the goods passes to the customer upon delivery to the address provided during checkout.

Ownership of the goods passes to the customer once full payment has been received and the goods have been delivered.

14. Failed Delivery Attempts

If delivery cannot be completed because:

  • No one is available to receive the parcel;
  • The delivery address is inaccessible; or
  • Delivery instructions cannot reasonably be followed,

the courier may leave instructions for redelivery or collection.

Any additional fees charged by the courier for repeated delivery attempts may be payable by the customer.

15. Contact Us

If you have any questions about your shipment or this Shipping & Delivery Policy, please contact us through our customer support email officialnailora@gmail.com