Terms of service

Terms & Conditions (Terms of Service)

Last Updated: 19 July 2026

Welcome to Nailora™. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Nailora™ is an online retailer offering beauty, nail care, and personal care products.

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

2. Acceptance of Terms

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions together with our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy

These documents form part of your agreement with Nailora™.

3. Products

We strive to ensure that all product descriptions, images, pricing, colours, and specifications are as accurate as possible.

However:

  • Colours may vary depending on your device.
  • Product packaging may differ from the images shown.
  • Minor differences from supplier images may occur.

These differences do not necessarily constitute defects.

4. Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices include VAT where applicable.

We reserve the right to change prices at any time without prior notice.

The price applicable to your order is the price displayed when your order is confirmed.

5. Orders

Submitting an order does not automatically create a binding contract.

An order is accepted only once payment has been successfully received and we confirm the order.

We reserve the right to refuse or cancel any order where:

  • Payment cannot be verified.
  • Pricing errors have occurred.
  • Fraud is suspected.
  • The item is unavailable.
  • There has been an obvious error on the website.

If payment has already been taken, you will receive a full refund.

6. Payment

We accept payment through secure third-party payment providers available on our website.

We do not store your payment card details.

All payment processing is handled by certified payment service providers.

7. Shipping

Delivery estimates provided on our website are estimates only.

Shipping times may vary because certain products are supplied by international fulfilment partners.

We are not liable for delays caused by:

  • Customs inspections
  • Postal services
  • Couriers
  • Weather
  • Public holidays
  • Force majeure events

Ownership of the goods passes to you upon delivery.

Risk of loss passes when the goods are delivered to the address supplied by you.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits your rights under the South African Consumer Protection Act.

9. Product Availability

Products are subject to availability.

We reserve the right to:

  • Discontinue products
  • Limit quantities
  • Cancel orders where stock becomes unavailable

If an order cannot be fulfilled, any payment received will be refunded.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Text

is owned by or licensed to Nailora™ and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. Acceptable Use

You agree not to:

  • Use the website unlawfully.
  • Attempt to interfere with website security.
  • Upload malicious software.
  • Attempt unauthorised access to our systems.
  • Use automated software to scrape website content.
  • Engage in fraudulent purchases.

We reserve the right to suspend or terminate access where these Terms are breached.

12. Limitation of Liability

Nothing in these Terms excludes any rights that cannot lawfully be excluded under South African law.

To the maximum extent permitted by law:

Nailora™ shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the purchase price of the affected product.

13. Product Use

Customers are responsible for using products in accordance with any instructions provided.

We are not liable for damage resulting from:

  • Misuse
  • Improper handling
  • Failure to follow instructions
  • Use contrary to product warnings

If you experience irritation or an allergic reaction, discontinue use immediately and seek medical advice where appropriate.

14. External Links

Our website may contain links to third-party websites.

We do not control or endorse those websites and are not responsible for their content or privacy practices.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).

16. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War
  • Civil unrest
  • Government actions
  • Pandemics
  • Power outages
  • Internet failures
  • Supplier disruptions

17. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated Terms become effective once published on this website.

Continued use of the website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts, unless applicable legislation provides otherwise.

19. Consumer Rights

Nothing contained in these Terms limits, excludes, or waives any rights afforded to consumers under:

  • Consumer Protection Act 68 of 2008
  • Electronic Communications and Transactions Act 25 of 2002
  • Protection of Personal Information Act 4 of 2013
  • Any other applicable South African legislation

Where any provision of these Terms conflicts with mandatory consumer protection legislation, the applicable legislation will prevail.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through our customer support email officialnailora@gmail.com